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 DC Service Jam 2020 is on 
 Friday, March 20 - Sunday, March 22
A weekend of design to change the world.

In more than 100 cities around the world each year, design thinking enthusiasts join forces on a weekend in March for the Global Service Jam‘s weekend of service design to change the world. They are designers, artists, business people, mothers, community members, students, legislators and citizens. They meet with one goal in mind: to create, prototype, and publish a new service in less than 48 hours.


The DC Service Jam is a weekend-long workshop to develop new services, using design thinking tools like brainstorming, user research, and rapid prototyping & testing. After revealing the Jam’s secret theme on Friday night, we’ll break into teams and start working. The challenge is to identify and understand a real-world need, ideate and prototype concepts, and deliver a solution by Sunday afternoon.


Both newbies and experts are welcome. You'll walk away with new tools for your service design toolkit, share a few scrumptious meals with new friends, and create solid service prototype with a team of fellow designers.

DC Service Jam is made possible thanks to generous sponsors.
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And depends on assistance from our community partners.
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 Penn Quarter, 777 6th St. NW, Washington, DC 20001

Jam Schedule

To give you a sense of how the jam flows, here is the tentative schedule.

5:00 PM

6:00 PM

6:15 PM

6:30 PM

7:00 PM

8:00 PM


8:15 PM


9:15 PM


10:00 PM





9:30 AM

10:00 AM


10:30 AM


 12:00 PM

2:30 PM

4:30 PM

5:00 PM

5:30 PM

6:30 PM


7:30 PM


8:30 PM


10:00 PM





10:00 AM

10:30 AM


12:30 PM

1:30 PM

2:00 PM

4:00 PM

4:30 PM


Arrival and Check-in

Jam Kickoff & Introduction

Presentation: Service Design


Dinner (provided by DC Service Jam)


Announcement of Secret Global Theme!

Problem Statement and Team Formation

Team Activity and Experimentation


End of Day 1




Arrival and Breakfast (provided by DC Service Jam)


Presentation: Research & Sensemaking


Teams Meet Coaches, Prepare for Research


Lunch (on your own "in the field")

Teams Begin Sensemaking

Sensemaking Shareout

Presentation: Ideation & Prototyping

Teams Ideate, Iterate

Dinner (provided by DC Service Jam)

Back to Teamwork

Teams Experiment, Prototype


End Day 2




Breakfast (provided by DC Service Jam)


Team Co-creation, Iteration, Prototyping


Working Lunch (provided by DC Service Jam)


Team Completes Final Prototype


Teams "Show and Don't Tell"


Closing Reception


End of the Jam

Got questions? Want to get involved? Get in touch!
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