DC's (Virtual) Service Jam 2021 will be: 
Friday, June 18th from 6-8pm & Saturday, June 19th from 10-6pm
A weekend of design to change the world.

In more than 100 cities around the world each year, design thinking enthusiasts join forces on a weekend in March for the Global Service Jam‘s weekend of service design to change the world. They are designers, artists, business people, mothers, community members, students, legislators and citizens. They meet with one goal in mind: to create, prototype, and publish a new service in less than 48 hours.


Traditionally, jams are full weekends held in-person, but due to ongoing covid concerns, we will be doing a slightly-abridged online jam this year!  The workshop will still focus on developing service design thinking tools like gamestorming, user research, rapid prototyping, and testing


Both beginners and experts are welcome. As a participant, we hope you'll walk away from the DCSJ with new tools for your service design toolkit, a portfolio-ready service prototype, and the great experience and memories that come from collaborating with a team of fellow design thinking enthusiasts.

Community Partners
 (Traditional) Jam Schedule

Due to Covid-19, this year's jam will be abridged into a single full-day virtual event. 
To give you a sense of what to expect, however, here is the schedule from our last in-person, full-weekend jam.

5:00 PM

6:00 PM

6:15 PM

6:30 PM

7:00 PM

8:00 PM


8:15 PM


9:15 PM


10:00 PM





9:30 AM

10:00 AM


10:30 AM


 12:00 PM

2:30 PM

4:30 PM

5:00 PM

5:30 PM

6:30 PM


7:30 PM


8:30 PM


10:00 PM





10:00 AM

10:30 AM


12:30 PM

1:30 PM

2:00 PM

4:00 PM

4:30 PM


Arrival and Check-in

Jam Kickoff & Introduction

Presentation: Service Design




Announcement of Secret Global Theme!

Problem Statement and Team Formation

Team Activity and Experimentation


End of Day 1




Arrival and Breakfast 


Presentation: Research & Sensemaking


Teams Meet Coaches, Prepare for Research


Lunch ("in the field")

Teams Begin Sensemaking

Sensemaking Shareout

Presentation: Ideation & Prototyping

Teams Ideate, Iterate


Back to Teamwork

Teams Experiment, Prototype


End Day 2






Team Co-creation, Iteration, Prototyping


Working Lunch


Team Completes Final Prototype


Teams "Show and Don't Tell"


Closing Reception


End of the Jam

Got questions? Get in touch!
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