A weekend of design to change the world.
In more than 100 cities around the world each year, design thinking enthusiasts join forces on a weekend in March for the Global Service Jam‘s weekend of service design to change the world. They are designers, artists, business people, mothers, community members, students, legislators and citizens. They meet with one goal in mind: to create, prototype, and publish a new service in less than 48 hours.
Traditionally, jams are full weekends held in-person, but due to ongoing covid concerns, we will be doing a slightly-abridged online jam this year! The workshop will still focus on developing service design thinking tools like gamestorming, user research, rapid prototyping, and testing
Both beginners and experts are welcome. As a participant, we hope you'll walk away from the DCSJ with new tools for your service design toolkit, a portfolio-ready service prototype, and the great experience and memories that come from collaborating with a team of fellow design thinking enthusiasts.
(Traditional) Jam Schedule
Due to Covid-19, this year's jam will be abridged into a single full-day virtual event.
To give you a sense of what to expect, however, here is the schedule from our last in-person, full-weekend jam.
Arrival and Check-in
Jam Kickoff & Introduction
Presentation: Service Design
Announcement of Secret Global Theme!
Problem Statement and Team Formation
Team Activity and Experimentation
End of Day 1
Arrival and Breakfast
Presentation: Research & Sensemaking
Teams Meet Coaches, Prepare for Research
Lunch ("in the field")
Teams Begin Sensemaking
Presentation: Ideation & Prototyping
Teams Ideate, Iterate
Back to Teamwork
Teams Experiment, Prototype
End Day 2
Team Co-creation, Iteration, Prototyping
Team Completes Final Prototype
Teams "Show and Don't Tell"
End of the Jam