Virtual DC Service Jam 2020 is on 
Saturday, October 3rd from 2-6pm
A weekend of design to change the world.

In more than 100 cities around the world each year, design thinking enthusiasts join forces on a weekend in March for the Global Service Jam‘s weekend of service design to change the world. They are designers, artists, business people, mothers, community members, students, legislators and citizens. They meet with one goal in mind: to create, prototype, and publish a new service in less than 48 hours.


This year we had to cancel our March Jam because of COVID-19. We're running a shortened version of the event virtually on October 3rd. The  workshop will still focus on developing new services, using design thinking tools like brainstorming, user research, and rapid prototyping & testing. 


Both newbies and experts are welcome. You'll walk away with new tools for your service design toolkit, meet new friends, and create a solid service prototype with a team of fellow designers.

DC Service Jam is made possible thanks to generous sponsors 
and depends on assistance from our community partners.
Gold Sponsors
Bixal logo.png
Silver Sponsors
Community Partners
DC Service Jam is made possible thanks to generous sponsors 
and depends on assistance from our community partners.
Host Sponsor
Gold Sponsors
Bixal logo.png
R_Full Logo_Grey-Green (1).jpg
Community Partners
Jam Schedule

This year is different.  The jam is a half-day virtual event due to Covid-19. 
To give you a sense of how it flows, here is how it normally works.

5:00 PM

6:00 PM

6:15 PM

6:30 PM

7:00 PM

8:00 PM


8:15 PM


9:15 PM


10:00 PM





9:30 AM

10:00 AM


10:30 AM


 12:00 PM

2:30 PM

4:30 PM

5:00 PM

5:30 PM

6:30 PM


7:30 PM


8:30 PM


10:00 PM





10:00 AM

10:30 AM


12:30 PM

1:30 PM

2:00 PM

4:00 PM

4:30 PM


Arrival and Check-in

Jam Kickoff & Introduction

Presentation: Service Design


Dinner (provided by DC Service Jam)


Announcement of Secret Global Theme!

Problem Statement and Team Formation

Team Activity and Experimentation


End of Day 1




Arrival and Breakfast (provided by DC Service Jam)


Presentation: Research & Sensemaking


Teams Meet Coaches, Prepare for Research


Lunch (on your own "in the field")

Teams Begin Sensemaking

Sensemaking Shareout

Presentation: Ideation & Prototyping

Teams Ideate, Iterate

Dinner (provided by DC Service Jam)

Back to Teamwork

Teams Experiment, Prototype


End Day 2




Breakfast (provided by DC Service Jam)


Team Co-creation, Iteration, Prototyping


Working Lunch (provided by DC Service Jam)


Team Completes Final Prototype


Teams "Show and Don't Tell"


Closing Reception


End of the Jam

Got questions? Get in touch!
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